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Terms & Conditions

Last updated: 6 August 2025

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These Terms & Conditions govern your use of this website and any services provided by Magda Sports Therapy (“we”, “our”, “us”). By visiting the site, calling, messaging or booking an appointment, you agree to be bound by these terms.

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1. Business Details

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Magda Sports Therapy (sole trader)
Email: magdasportstherapy@gmail.com
Phone/WhatsApp: +44 7934 248 251
 

2. Services

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We provide in-person sports-therapy services, including (but not limited to):

  • injury assessment and working diagnosis of musculoskeletal (MSK) conditions,

  • manual therapy and soft-tissue techniques,

  • exercise prescription and rehabilitation planning,

  • lifestyle and wellbeing advice within our professional scope.

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3. Bookings & Payments

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  • How to book – currently by phone, WhatsApp or email only. We will add online booking in future and update these terms accordingly.

  • Payment – due at or immediately after the session (cash or bank transfer). Package deals must be paid in full at the first session unless otherwise agreed in writing.

  • Receipts – issued electronically on request.

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4. Cancellation & Rescheduling

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Please give at least 24 hours’ notice if you need to cancel or move your appointment—there is no charge when you do so.
If you cancel with less than 24 hours’ notice, we reserve the right to charge 50 percent of the session fee.
If you do not attend and give no notice (no-show), the full session fee is payable.

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Should we ever need to cancel or reschedule, we will contact you as soon as possible and offer the earliest convenient alternative. Any payment you have already made will be carried forward, or—if we cannot provide a reasonable alternative—refunded in full.

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5. Refunds & Transfers

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  • Refunds are available only when you cancel within the required notice period or when we cannot deliver the agreed service.

  • Pre-paid sessions are non-refundable but may be transferred to another person with our prior written consent.

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6. Client Responsibilities

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  • Provide accurate, complete and current health information before treatment and update us at each visit.

  • Inform us immediately of any new injury, illness or medication.

  • Follow the agreed exercise or advice programme between sessions.

  • Under-18s must attend with a parent or legal guardian who signs consent.

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7. Limitation of Liability

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  1. We treat only MSK conditions within the recognised scope of sports therapy. If we believe your symptoms indicate a non-MSK or systemic condition, we will advise you to seek appropriate medical assessment.

  2. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or any matter that cannot be limited under UK law.

  3. Subject to point 2, we are not liable for indirect or consequential loss, or for personal belongings you bring to the appointment, unless our proven negligence causes loss.

  4. Results vary between individuals; no specific outcome is guaranteed.

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8. Complaints

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We aim to resolve concerns quickly and professionally. Please e-mail us in the first instance. If we cannot resolve the matter within 14 days, you may escalate to our professional association or insurer—details will be provided on request.

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9. Changes to These Terms

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We may update these Terms & Conditions from time to time. The most recent version is always posted on this page and applies from its stated Last updated date.

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10. Governing Law

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These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

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11. Contact

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Questions about these Terms & Conditions?
Email: magdasportstherapy@gmail.com | Phone: +44 7934 248 251

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